Regional Director, Clinical Operations
North Carolina
North Carolina – Operations /
Full-Time /
Remote
The Regional Director, Clinical Operations (RDCO) is a mission-driven, cross-functional leader responsible for the clinical, operational, and financial performance of an assigned region of ABA clinics. This role drives service excellence, develops local clinic leaders, and ensures high-quality outcomes for clients and families—advancing Kind Behavioral Health’s commitment to high-quality services, expanded access, outstanding employee experiences, and sustainable growth.
The RDCO has a hybrid reporting structure—reporting directly to the Chief Operating Officer (COO), with a dotted line to the Chief Clinical Officer (CCO)—reflecting its dual accountability for clinical leadership and operational execution. The RDCO is accountable for clinic-level outcomes, including financial performance, clinical quality, service access, employee engagement, and client satisfaction. This role directly oversees Clinic Directors and other regional support staff.
The RDCO plays a critical role in translating enterprise strategy into local execution, leading through change, and fostering a culture of inclusion, accountability, and continuous improvement. They partner cross-functionally with HR, Learning, and Clinical stakeholders to support clinic launches, pilot new initiatives, and scale best practices across their region. They also collaborate with key support functions—including Development, Intake, Scheduling, and Talent Acquisition—to drive regional growth and ensure their teams are well supported.
This is primarily a remote leadership role, with regular travel required to support onsite clinic visits and company events.
Responsibilities - Clinic Leadership & Quality:
- Oversee the clinical performance of all assigned clinics.
- Ensure the delivery of evidence-based, ethical ABA services that meet or exceed KBHs internal standards and payor requirements.
- Provide guidance, development, and support to clinical leaders (ACDs, CDs) on treatment fidelity, clinical decision-making, and mentorship of clinicians.
- Oversee regional clinical quality assurance systems, ensuring that fidelity audits, supervision protocols, documentation standards, and client outcome reviews are implemented consistently and used to monitor and improve performance.
- Assist on caregiver concerns and steward complex clinical escalations
Responsibilities - Operational Excellence:
- Support the successful onboarding and professional development of new BCBAs, ACDs, and CDs in partnership with Clinical Learning and Talent and Director of Clinician Success.
- Drive strong regional performance against key operational metrics, including BCBA headcount, billable attributable hour target attainment, clinician utilization, staffing ratios, team member retention, cancellation management, and client satisfaction.
- Lead workforce planning across clinics, ensuring adequate clinical staffing to meet client demand and service quality goals.
- Oversee BCBA role, capacity, and caseload planning meetings across clinics to ensure alignment with client service goals and regional staffing needs.
- Partner with Talent Acquisition to support hiring plans and maintain a strong pipeline of clinical and leadership talent.
- Partner with Marketing and Business Development to support demand generation efforts and strengthen client pipelines in new and existing markets.
- Lead new clinic launches within the region, partnering with Development, Marketing, and cross-functional teams to activate and grow services in new markets.
- Conduct periodic regional P&L reviews to monitor financial performance, identify variances, and implement corrective actions as needed to achieve budgeted outcomes.
- Ensure clinics maintain readiness and compliance with all regulatory, accreditation, and health and safety requirements.
- Support the development and execution of new initiatives, pilots, or policies designed to improve client care and improve the effectiveness/efficiency of KBH operations.
Responsibilities - Leadership Development & Team Culture:
- Responsible for modeling and upholding KBH values of Think Big, Have Fun, Do Good, and Be Kind across all locations.
- Provide direct supervision, development, and performance feedback to Clinic Directors within the assigned region.
- Partner with the Learning and Talent team to identify high-potential talent and build regional leadership succession plans.
- Lead regional Clinic Director meetings and development sessions.
- Leads Accommodations meetings to support KBH Scope of Practice.
- Lead Clinical and Operations (ClinOps) meetings to support cross department communication, alignment on highest priorities, and ensure action plan development and follow through.
- Model and reinforce a culture of inclusion, collaboration, psychological safety, and accountability across clinics.
Role Qualifications:
- Master's degree in Applied Behavior Analysis, Psychology, or related field - required.
- BCBA Certification in active, good standing with the BACB - required.
- 5+ years experience as a BCBA, including supervision of RBTs and clinical decision-making in a clinic-based setting - required.
- 3 years experience leading clinic operations, including workforce planning, scheduling, financial management, and operational KPIs - required.
- 3 years experience supervising other BCBAs or Clinic Directors, including mentorship and performance development - required.
- 3 years experience in interdisciplinary collaboration, regulatory compliance, and family-centered care - required.
- 1+ years experience leading across multiple clinic sites, regional initiatives, or extended dual-site assignments, with demonstrated ability to navigate diverse teams, clinic cultures, and operating models.
- Demonstrates fluency in Excel, SharePoint, dashboards, and the Microsoft Office Suite (Word, PowerPoint, Excel) - required.
- Leverages clinical and operational data to identify trends, monitor performance, and drive continuous improvement. Uses data to inform decisions, assess risks, and align actions with organizational goals - required.
- Candidates must reside in North Carolina or a neighboring state within a reasonable commuting distance to their assigned region, or be willing ot relocate. Regular in person travel to clinics and company events is required to support effective leadership and oversight.
Role -Specific Competencies:
- Strategic Leadership: Sets direction, aligns others, and drives execution of cross-functional strategies. Cultivates buy-in through clear communication of “why” and clear execution of “what & how” of change efforts.
- People & Talent Development: Coaches and mentors leaders to enhance performance, expand capability, and build internal talent pipelines.
- Collaboration & Influence: Builds relationships across functions and levels, communicates with clarity, and fosters alignment and engagement.
- Change Agility: Leads confidently through ambiguity and transition, helping teams adapt, stay focused, and sustain momentum. Navigates complexity when information is incomplete, fostering clarity and progress in evolving environments.
- Accountability & Integrity: Upholds standards, ensures follow-through, and models ethical leadership.
- Clinical Excellence: Demonstrates deep knowledge of ABA best practices, BACB standards, and treatment fidelity. Brings a diverse clinical background and the skill to coach and support clinicians through complex and challenging client scenarios.
- Operational Acumen: Skilled in managing clinic workflows, capacity planning, utilization, and staffing.
- Data-Driven Decision-Making: Leverages clinical and operational data to identify trends, monitor performance, and drive continuous improvement. Uses data to inform decisions, assess risks, and align actions with organizational goals.
- Technical Proficiency: Demonstrates fluency in SharePoint, dashboards, and the Microsoft Office Suite (Word, PowerPoint, Excel). Comfortable managing data, generating reports, and using digital tools to communicate insights and support clinic operations
- Risk & Compliance Awareness: Ensures adherence to ethical, legal, and regulatory standards.
- Systems Thinking: Understands how local clinic dynamics impact and are impacted by broader organizational goals and processes.
Kind Behavioral Health (KBH) is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
