Consultant - Customer Care (Partner Location)
Dream11 – Customer Success /
Customer Success @Dream11:
To be a ‘user-centric’ company is at the core of everything we do at Dream11. The Customer Success team comprises passionate Dreamsters that work tirelessly towards enhancing the playing experience for over 200 million sports fans on Dream11 with the proper training and quality of work. Customer service is not a department but an attitude. So if you are committed to delivering a world-class customer service experience, this is the team for you.
The on-location SPOC is responsible for physically monitoring and overseeing activities that require in-person presence at our partner locations in Noida & Bangalore. This role involves ensuring compliance, quality control, and effective execution of tasks that cannot be performed remotely.
- Conducting on-location inspection of hygiene aspects like floor and training attendance, shift adherence, reasons for shrinkage, etc.
- Ensuring adherence to hiring guidelines by being present through the critical selection phases
- Evaluating physical evidence of compliance to Training and quality processes through sit-ins in training sessions, quality feedback, floor briefings, etc.
- Documenting, highlighting, and escalating all relevant findings to Dream11 team in a timely manner and track adherence to action plans
- At least four years of experience in customer service, with a minimum of 2 years in the role of a Team Leader
- Experience working in a BPO set up
- Proficient in MS Office and other relevant software applications
- Comfortable working six days a week and in rotational shifts
About Dream Sports:
Dream Sports is India’s leading sports technology company with 220 million+ users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform and DreamSetGo, a sports experiences platform.
Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.
For more information: https://dreamsports.group/
Dream11 is the world’s largest fantasy sports platform with 200 million+ users playing fantasy cricket, football, kabaddi, basketball, hockey, volleyball, handball, rugby, futsal, American football & baseball, on it. Dream11 is the flagship brand of Dream Sports, India’s leading Sports Technology company and has partnerships with several national & international sports bodies and cricketers.