Technical Customer Success Specialist (PT language) (Remote)
Florianópolis, Brazil / Bahia / Paraná / Rio de Janeiro, Brazil / Rio Grande do Sul / São Paulo / Mato Grosso / Amazonas / São Paulo, Brazil
Customer Success /
Full-time /
Remote
Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.
Are you getting excited? Keep reading to learn more.
What You Will Do:
- Communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains, via live chat and tickets (Portuguese and English).
- Be a true ambassador, and show our customers what customer obsession is really about.
- Focus on the customers’ success by offering additional services, tools, and products.
- Dive deep into the world of IT by continuously polishing your technical background.
- Deliver impactful work on a company scale.
Check out this video from our Customer Success people who give you a sneak peek into the job!
What We Expect:
- C1 or native written and spoken English proficiency, to communicate with customers and the team.
- Excellent skills in Portuguese to communicate with customers.
- High IT curiosity and technical understanding.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- Hunger for growth & a can-do attitude!
- A curious and always learning mindset - if you don’t know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
- A typing speed of ≥ 50 WPM.
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
- Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3).
- A computer with the following parameters: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os). Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher.
- Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
- Ability to boost the internet speed to at least 50 Mbps.
- Experience in the customer service field is a plus!
What We Offer:
- Permanent remote opportunity!
- A competitive monthly compensation for services starting at 600 USD.
- Fully compensated 5-week initial period to gain knowledge in technology, product, and communication areas.
- Additional service fee: available and ranging from 5% to 30% of your monthly compensation, according to services delivered.
- Commissions (10%) can be earned by offering additional services to our customers.
- Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
- Flexible compensation models to choose from: Fix and Variable!
- Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
- Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
- Estimated start date: as soon as possible!
Unlock ambition. Apply NOW. Scale Success!
