Customer Support Agent

MALTA /
Support – English /
Customer Support
Company Description

NEMESIS is a social Igaming platform dedicated to esports and virtual games launched in 2018 with the ambition to serve the youngest generation of casual players and video games enthusiasts all over the world.

At NEMESIS, we thrive in exploring new markets and providing exceptional technological products to our clients. We constantly aim for new heights, our driven mindset defines us as a team, a technological provider, and a company. We believe in self accomplishment, autonomous individual, and the capacity of endlessly innovating in a fast-paced environment. With a streamlined management, we cherish direct feedback to perfect our products and provide our clients a full control during its implementation. 

Job Description

NEMESIS is looking for a Customer Support Agent. You will be a part of our Customer Support Department in Malta.You will support one of our key clients with their international speaking players across their platforms.

The role also requires that :

    • Assisting players via chat and email.
    • Providing top notch level of customer satisfaction to players.
    • Maintaining customers focus and responding to customers queries in accordance to company guidelines.
    • Supporting and guiding customers with all requests and escalating and following up where necessary.
    • Promoting the brands’ values and products.
    • Ensuring professional working relationships with customers and colleagues

Qualifications

    • Experience. Previous experience in customer service or similar position.
    • Knowledge. Excellent written and spoken skills in the following languages French or English.
    • Detail-Oriented. You are a process-oriented person, reliable and adaptable, with extraordinary attention to detail and able to multi-task and structure work towards deadlines.
    • Mindset. Flexible and ability to work shift including weekends and public holidays
    • Nice to have: Experience in gaming & esports is considered a plus.

What we offer

    • Personal and Professional Growth. We offer you opportunities to unleash and grow your potential.
    • Relocation Support. Join us stressless wherever you are.
    • Competitive Package. We care for our employees, offering a competitive salary and its benefits.
    • Modern offices. Our 1000sqm office in the brand new Piazzetta Business Plaza building in Tas-Sliema provides sea view and serenity.
    • Events. Team gatherings, cultural events, we like to bound together as one team and reinforce our connections.
    • Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.