Onsite Operations Engineer - Temporary Contractor
Lehi, Utah
Client Success – On-Site Delivery /
Contractor /
On-site
RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional On-Site Operations Engineer.
About RainFocus
RainFocus cares about its employees, contractors, customers, and the world in which we live. Our amazing teams serve Fortune 500 companies like Adobe, Cisco, IBM and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our industry leading platform at events around the world. Come be a part of a company that is changing the market! — it will be challenging, fun and exciting!
About the Role
This contract role is a critical support for the execution of RainFocus onsite event offerings. A successful candidate will be required to commit to scheduled travel well ahead of time. The contractor role will be trained and certified to be responsible for printers, phones, networking equipment, and logistical support while traveling onsite to RainFocus events.
Continuous evaluation will occur, mentorship and training will be provided, and expectations are that the ability to support different applications and hardware independently will be quickly reached. A successful contractor will quickly become reliable and knowledgeable. Contractors are paid a daily rate. Greater responsibilities will be given and pay can increase with increased experience and positive evaluations.
RainFocus is driven to find the candidates who will learn and grow in the roles to achieve expert status and are able to lead onsite solutions and teams to success.
Essential Responsibilities:
- Ability to travel to events anywhere in the country or world
- Valid Passport required
- Compliance with all RainFocus travel policies/expectations
- Compliance with all domestic and international travel requirements, as dictated by country
- Compliance with all customer travel and attendee requirements, as dictated by the customer
- Expect to work long hours every day while onsite
- Provide availability for event coverage and follow through on scheduled events
- Set-up RainFocus software on Windows machines
- Understand and troubleshoot basic networking
- Set up and troubleshoot Inkjet Printers
- Troubleshoot Android and Apple phones
Required Skills/Experience:
- Experience working on and with computer software and hardware
- Able to navigate and configure computer software
- Comfortable navigating printer setup and troubleshooting practices
- Knowledge of basic networking/wifi a strong plus
- Familiar with the management of cell phone software configuration and troubleshooting
- Easily and frequently type clear and concise fact based communications about status of deployments, inventory updates, event summary, etc.
Personal Characteristics:
- The best candidates for this position trust others, face challenges with optimism, and constantly drive innovation. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
- Team-player
- Self-motivated
- Strong Communicator
- Ability to creatively solve complex problems
- Friendly and outgoing
- Willing to go the extra mile in support of onsite needs
- Proven track record of being able to complete repeatable tasks with a high degree of quality
- Ability to do well in stressful situations
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus contractor team, you will have the opportunity to experience first-hand the impact of our platform at events around the world.
What are you waiting for? Apply today! We need more talented, hard-working contractors just like yourself!
