Unison Infrastructure is looking to hire an experienced support tech to join the Technology department, US and Internationally. The position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, maintaining infrastructure policies and procedures, and providing problem resolutions with all aspects of information technology related matters.

 

o   Assist all employees with any computer or IT related issues.

o   Create, add, and modify user accounts and services across our various cloud platforms.

o   Assist users over the phone, in-person, and remotely using multiple platforms.

o   Administration of Azure, Microsoft Enrta, Active Directory, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software

o   Office365 support. Setting up devices and email clients, tablets, mobile phones, and computers.

o   Understanding of virtual desktop environment and remote desktop technology.

o   Configure, deploy, and relocate desktops, laptops, printers, and any other related devices.

o   Identify, report, and respond to potential cybersecurity threats.

o   Manage Identity Protection and Governance via MS Entra and O365.

o   Research, design policies for compliance, email spamming, security threats including GDPR related challenges.

o   Work with business owners and CTO to manage the process and procedures related to incident response.

o   Identify, troubleshoot, resolve, and document end-user system issues requests.

o   Ensure all requests are resolved promptly and with high-quality results.

o   Ability to organize, prioritize, and meet established deadlines.

o   Provide technical documentation for configurations and procedures.

o   Coordinate and create scope of work with various telecom contractors.

 

 

·         Minimum five years of relevant experience with Microsoft office 365, security, compliance and Identity management.

·         Minimum five years of relevant experience in a help desk/IT support or higher tier role.

·         Experience providing remote support via phone and remote-control applications required.

·         Experience in the set-up, configuration, and use of computer hardware, software, and networks

·         Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365

·         Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)

·         Set up, maintain, and troubleshoot wireless networks, network firewalls, switches.

·         Experience in running phishing simulations across the network and managing end user training from the results.

·         Understanding of Cloud Solutions & Cloud Computing.

·         Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software.

·         Ability to communicate technical issues to technical and non-technical employees.

·         Quick analytic response to resolve issues in any situation.

·         Self-motivated and willing to learn, as well as always finding the solution.

·         Able to work in a fast-paced environment.

$0 - $0 a year